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VELUX
LIMITED WARRANTY |
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20
YEARS
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VELUX
INSULATING GLASS
For a period of (20) twenty years from the date of purchase, VELUX
warrants to the End-user* that the insulated glass unit will not develop
a material obstruction of vision due to a failure of the glass seal.
If a seal failure is brought to our attention during this time period,
VELUX will, at its option, 1) provide a replacement pane delivered
free of charge to the original point of purchase or to the End-user,
or 2) provide a replacement roof window or skylight product with an
insulated unit delivered free of charge to the original point of purchase
or to the End-user. |
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10
YEARS
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VELUX
ROOF WINDOWS, SKYLIGHTS AND FLASHING
For a period of (10) ten years from the date of purchase, VELUX warrants
to the End-user that VELUX roof windows, skylights, and flashing will
be free from defects in material and workmanship. If a VELUX roof
window, skylight or flashing product is found to be defective during
this time period, VELUX will, at its option: 1) provide a replacement
component or a replacement roof window, skylight or flashing product
delivered free of charge to the original point of purchase or to the
End-user, or 2) repair the roof window, skylight or flashing without
charge for material or labor.
The components of insulated glass, electric control systems including
motorized operators and rain sensors, and blinds (pleated shades,
venetian blinds, roller shades, LightBlock™ shades, and awning blinds)
are warranted separately from the roof window or skylight as described
by this limited warranty. |
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5
YEARS
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VELUX
BLINDS AND CONTROLS
For a period of (5) five years from date of purchase, VELUX warrants
to the End-user that VELUX blinds (pleated shades, venetian blinds,
roller shades, LightBlock™ shades, and awning blinds) and controls
such as electrical systems including motorized operators and rain
sensors, handles and rods will be free from defects in material and
workmanship. If a defect is brought to our attention during this time
period, VELUX will, at its option: 1) provide replacement components
or a replacement blind or control product delivered free of charge
to the original point of purchase or to the End-user, or 2) repair
the product without charge for material or labor. |
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*End-user
means the natural or legal entity or person who owns the product and
has not acquired it with a view to reselling or installing it in the
course of a business. |
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Exclusions
and Limitations:
This warranty only applies to VELUX products purchased after January
1, 2000. The warranty period begins from the date the VELUX product
is purchased from a VELUX dealer and must be substantiated with the
original invoice or sales receipt. If the purchase date cannot be
substantiated, the warranty period will begin on the date of manufacture
as indicated on each product.
This warranty does not cover any labor cost associated with the installation
of replacement products or components if VELUX chooses not to repair
the product. The providing of replacement products or components shall
not extend the original warranty period. VELUX reserves the right
to provide a similar replacement product or component if the original
version is no longer available at the time of the complaint.
This warranty will only apply if the product is finished, installed
and operated in accordance with VELUX instructions. This warranty
does not cover the repair or replacement of products damaged as a
result of accident, including but not limited to accidental glass
breakage, problems due to water penetration not resulting from default
in a VELUX product, abuse, misuse, faulty building construction or
design, improper or insufficient handling, applications in areas of
high humidity, areas without proper or adequate ventilation or humidity
control, acts of God, products subjected to conditions outside their
design limitations, minor imperfections in glass that do not affect
the product in performance or obscure vision; minor variations in
glass color; damage caused by corrosive environmental factors including
acid rain, variations in wood grain or color; wood rot due to improper
maintenance or installation. The warranty on insulated glass is void
if any film is applied to the glass surface. Normal wear and tear
is not covered by this warranty, nor are problems arising from failure
to properly maintain the product. Custom painted skylights, roof windows,
or flashings are not covered by this warranty.
Condensation on roof windows and skylights and any related water damage,
which may occur as a natural result of humidity within a building
or a variation between indoor/outdoor temperatures, is not a defect
and will not be covered by this warranty.
THE WARRANTIES EXPRESSED IN THIS DOCUMENT ARE THE
ONLY STATEMENTS OF THE LEGAL RESPONSIBILITIES OF VELUX AND VELUX DISCLAIMS
ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. IN NO SUCH EVENT SHALL VELUX
BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
SOME STATES DO NOT ALLOW LIMITATIONS, SO THE ABOVE LIMITATIONS MAY
NOT APPLY TO YOU. NO DEALER OF VELUX PRODUCTS AND NO REPRESENTATIVE
OR EMPLOYEE, OTHER THAN AN OFFICER OF VELUX, HAS THE AUTHORITY TO
MAKE ANY WARRANTY, EXPRESSED OR IMPLIED, ORAL OR WRITTEN, THAT IS
BINDING ON VELUX OR TO ALTER OR CHANGE THIS WARRANTY. ANY ALTERATION
OR CHANGE BY AN OFFICER MUST BE IN WRITING AND WITH SPECIFIC REFERENCE
TO THIS WARRANTY.
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In the event that you need our help,
please contact your VELUX dealer or contact us directly:
VELUX America Inc.
PO Box 5001
Greenwood SC 29648
1-800-88-VELUX
So that we can provide the best response possible, please include
the following information in writing:
• Your name, address, and phone number
• A description of the product and the product model number
(located on the identification label attached to each product)
• A description of the product concern
• Details of attempts to address concern |
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